Lady Stuck in Airport: Since When are Customers at the Mercy of Businesses?

Posted: 11/03/2011 in Articles I read
Tags: , ,

 

I was reading a post on HuffPost about this lady that was stuck at an airport for 8 days over a 60 dollar baggage fee.  Really is this what the world has come to?  What had happened was she ordered tickets off of orbitz, she paid the ticket fees but what caught her was the hidden fees at the airport.  Because she didn’t have but 30 bucks she had nowhere to go. 

Now you think the airline could’ve made an exception in this case.  I mean she had 30 bucks they could have given her some of her luggage and sent her on her way.  But no they made her miss her flight.  She sought out the help of a local church to help cover her costs.  That’s ashame I know the profit margin in the airline industry is small but come on one person won’t make or break an airline. Now they say they are sorry but they cant refund the money because she bought a non refundable ticket, c’mon that just makes me sick. 

Since when are customers at the mercy of business.

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